Privacy Policy

Last updated:
Short version: Simone's Cleaning Service collects only the information needed to schedule and perform cleaning services. We do not sell your data. We only share it with the software tools we use to run our business. You can opt out of marketing messages at any time.

1. Who We Are

Simone's Cleaning Service ("we," "us," or "our") is a residential and commercial cleaning business based in Berwyn, Pennsylvania, serving the Main Line area. We are owner-operated by Simone.

You can contact us at:

  • Phone / Text: (610) 989-7803
  • Website: www.simonescleaningservice.com
  • Location: Berwyn, PA 19312

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

  • Your name
  • Phone number
  • Email address
  • Home or business address (for scheduling purposes)
  • Details about your cleaning needs or preferences

We collect this information through:

  • The estimate or contact form on our website
  • Phone calls or text messages you initiate with us
  • In-person conversations or word-of-mouth referrals
  • Third-party booking or scheduling software used to manage appointments

We do not collect payment card numbers or financial account information directly. Any payments are handled in person or through a separate secure payment method.

3. How We Use Your Information

We use the information we collect to:

  • Respond to estimate requests and inquiries
  • Schedule, confirm, and follow up on cleaning appointments
  • Send appointment reminders via text or email
  • Send occasional marketing messages about our services (only with your consent — see Section 5)
  • Improve our services based on your feedback

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party.

We share your information only with the following service providers who help us operate our business:

  • GoHighLevel (GHL) — our CRM, website, and messaging platform. GoHighLevel stores and processes contact information and appointment data on our behalf. Privacy policy: gohighlevel.com/privacy-policy.
  • Google (Analytics) — we use Google Analytics to understand how visitors use our website. Google may collect anonymized usage data such as pages visited and time on site. Privacy policy: policies.google.com/privacy. You can opt out via Google's opt-out tool.
  • Meta (Facebook Pixel) — we use the Meta Pixel to measure the effectiveness of our advertising and to reach people who have visited our website with relevant ads on Facebook and Instagram. Meta may collect information about your activity on our site. Privacy policy: facebook.com/privacy/policy. You can manage your ad preferences at facebook.com/ads/preferences.
  • Third-party booking/scheduling software — if you book an appointment through a scheduling tool, that platform may collect and store your name, contact information, and appointment details on our behalf.

These service providers are contractually required to protect your information and may only use it to provide services on our behalf.

We may also disclose your information if required to do so by law, regulation, or valid legal process (such as a court order or subpoena).

5. Text & Email Communications (A2P / TCPA Compliance)

SMS / Text Message Consent: By providing your phone number and submitting a form on our website, or by texting us directly, you consent to receive text messages from Simone's Cleaning Service related to your inquiry, appointment scheduling, reminders, and service updates. Message frequency varies. Message and data rates may apply.

To opt out of text messages: Reply STOP at any time. You will be removed from our messaging list immediately. After opting out, you may receive a single confirmation message.

To opt out of marketing emails: Click the "Unsubscribe" link in any marketing email we send you.

For help: Reply HELP to any text message or contact us at (610) 989-7803.

We do not share your phone number or consent data with third parties for their own marketing purposes. Text message consent is not a condition of purchasing any service from us.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies from the following sources:

  • GoHighLevel — functional cookies used to operate the website and track form submissions and basic site activity.
  • Google Analytics — analytical cookies that collect anonymized data about how visitors use our website (pages visited, time on site, referral source). This data helps us understand and improve our website. No personally identifiable information is shared with Google through Analytics.
  • Meta Pixel (Facebook) — tracking pixel that records actions taken on our website (such as viewing a page or submitting a form) for advertising measurement and retargeting purposes on Facebook and Instagram platforms.

Most web browsers allow you to control or disable cookies through their settings. Disabling cookies may affect certain website functionality such as form submission. You may also opt out of interest-based advertising by visiting optout.aboutads.info or optout.networkadvertising.org.

7. Data Retention

We retain your personal information for as long as necessary to provide services to you and to comply with our legal obligations. If you wish to have your information deleted from our records, please contact us at (610) 989-7803 and we will honor your request within a reasonable time, except where retention is required by law.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

9. Your Rights (Pennsylvania Residents)

As a Pennsylvania resident, you have the right to:

  • Know what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Opt out of the use of your data for targeted advertising (including Meta Pixel retargeting)

To exercise any of these rights, contact us at (610) 989-7803.

10. Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Your data is stored within GoHighLevel's secure platform. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Simone's Cleaning Service
  • Berwyn, PA 19312
  • Phone / Text: (610) 989-7803
  • Website: www.simonescleaningservice.com